Help Center

FREQUENTLY ASKED QUESTIONS

Help Center

Frequently Asked Questions

Table of Contents

GENERAL

Good question. Here’s a link to our complete terms & conditions.

We are a Srilankan brand since 1975, Manufacturing bicycles in Sri Lanka since 1986. We do source raw materials from our Neighbor India for the manufacturing of our bicycles. If you haven’t watched already heres a link to our factory and manufacturing processes.

Unfortunately, we do not offer a Military Discount at this time.

We are always stoked to get to know riders who are as passionate about Lumala as we are. Your local retailer is the best resource if you are interested in getting support. You can also regularly check our social media channels for any ambassador or sponsorship opportunities.

Being a sponsored athlete is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorships cannot be offered to all that request it. You should only contact your local retailer if you are serious about promoting and being an ambassador for the brand.

Our headquarters is located at:
City Cycles Industries Manufacturing (Pvt.) Ltd.
119 Old Galle Road
Henamulla Panadura 12500
Sri Lanka

The best way to get to know us is to ride one of our bikes! You can do so at one of our Authorized dealers

ACCOUNT

You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. From there, you can update your email address, name, password, and billing/shipping information.

BIKE REGISTRATION & WARRANTY

Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.

Either click on Bike Registration” at the bottom our website or access the registration form directly. Follow the directions as prompted. You will need the serial number to register. For bikes, the serial number is located on a sticker on the underside of your toptube and/or downtube as well as on the underside of your bike, underneath the bottom bracket.

  • For childrens Bikes the warranty period is 2 years.
  • For Standard gents and ladies bikes the warranty is 20 years! For hardtail, bmx and other bikes it is generally 10 years.
    • Above warranty is for frame and fork only!
  • *Conditions apply Each bike will have a warranty card where all relevant details are mentioned.

Yes, as long as the bike is in the warranty period and if you have the Original invoice and warranty card, the rest is assured! *Please read the conditions warranty only on frame and rigid fork

ORDERING & SHIPPING

With our new home delivery option, you can purchase a bike on Lumala.lk and select ‘Home Delivery’ during check out to have your bike delivered to your door where available. With this option, bikes purchased on Lumala.lk will be shipped to a participating local retailer of your choice, where the bike will be checked and then delivered to you, ready to ride.

You will receive email notifications when the bike has shipped to the retailer, when the retailer has received the bike, and then when the bike is ready so you can schedule delivery with your retailer. The delivery charge is calculated during check out and all appropriate social distancing and sanitization best practices will be followed.

All bikes purchased using Home Delivery are covered under Lumala’s Warranty Policy and we gladly accept returns within 14 days as described in our Home Delivery and Pick Up In-Store return policy.

We only deliver orders to physical mailing addresses within Sri Lanka.

We generally offer ground shipping as well as various expedited shipment options. The best way to determine your options and pricing is to add your items to the cart and proceed with the checkout process.

Upon shipment, you will receive an email with your tracking number. You can also look up the status of your order by logging into your account on our website and then clicking the “order history” link in the drop-down menu on the left. If your account information does not update with your tracking number, contact our Customer Service Department.

We do our best to ship all orders received by 5:00 PM, Monday through Friday on that
same business day. Otherwise, most items will ship the following business day.

We generally accept all major credits cards issued in Sri Lanka, with a Sri Lanka shipping address. You will see our full list of available payment options during the checkout process.

Once an order is submitted, our warehouse staff in most cases starts to process the order immediately which means we cannot accommodate any changes. An order may be packed and on the truck within 20 minutes of receiving payment. If you have placed an order that needs to be cancelled, give us a call as soon as possible. We will do what we can to accommodate your request. If your order cannot be cancelled, check out our return policy.

Any available financing options will be displayed on our product page. Simply select the product you are interested in and then look for financing information.

PRODUCT INFORMATION

The best way to find the right size bike is to demo one. Size choices can be very subjective. As a general guideline, you can refer to the “Size Chart” on our product page.

You will find the weight of our Lumala bikes by visiting your closest Lumala Reseller and Kitting it with all the accessories that would suit your riding style.

Unfortunately, not presently. We are developing the equipment to be able to customize your own bike according to your color and design. This however comes at a price, but being a loyal Lumala customer has its benefits. We will publish this new service on our FB page, please join us and get updated with our latest news and events.

Yes you could at your own risk, even though its not recommended. For the right bike please refer to our bike guide.

Yes you could, Some seats are designed specifically for the right posture and style to match each bike. By replacing it with one that’s more comfortable would mean the style would change, not to forget the posture change to be kept in mind.

Handlebars play an important role in a bike.
They often support a portion of the rider’s weight and provide a mounting place for brake levers, bells, horns and levers. By changing the handlebar, it could eliminate space for levers and other accessories that were originally designed for that specific bike model.

The most common types of handlebars are flat, cross brace, cruiser etc.
Cross brace : these are generally fitted on BMX bikes for rigidity and strength.
Flat : are the one’s fitted in hybrid bikes, hardtail, dual suspension and most common bikes used for leisure cycling.
Cruiser : are designed with a long and sloped design towards the rear of the bicycle which allows the rider to sit upright. Traditional bikes have a lower rise handlebar similar to the cruiser which allows easy riding.

The truth is you don’t really need gears. The original bicycle has no gears, and over time gear speeds have changed from 15, 18, 21 and now 27! Gears are useful for roads with hills, the steeper it is, the lower the gear you need to make it easier to peddle.
The more gears you have, the steeper the slope you can climb!

These both do the same job, by helping you stop the bike when you need it. Disc brakes however are more efficient in mud and dirt terrain whereas the V-brake is applied onto the rim which could find it hard to be effective in these off-road terrains.

Close My Cart
Close

Close
Categories
Chat With Us
1
Got any questions?
Hello 👋
How can we help you?